Community Class

Cancellation Policy

Booking Policy for Group Training Classes Booking Your Place • All group class bookings must be made in advance through our website or by contacting us directly. • Spaces are limited to ensure a safe and supportive learning environment for all dogs and owners. • Your place is confirmed once full payment has been received. Payment • Payment is required at the time of booking. • We accept online payments via our booking system. • Classes are sold as a full course (e.g., 4 week or 6 week block). Individual sessions cannot be purchased separately unless stated. Cancellations & Refunds • More than 7 days before the course start date: You may cancel for a full refund or transfer to another course (subject to availability). • Less than 2 days before the course start date: Refunds are not available, but you may transfer your booking to another course if spaces allow. • After the course has started: No refunds or transfers are offered for missed sessions. Missed Classes • If you miss a class, we cannot offer refunds or replacement sessions. • You will receive class notes or homework so you can keep up with the course. • In some cases, a discounted 1 to 1 catch up session may be available. Dog Suitability To keep classes safe and enjoyable: • Dogs must be comfortable working around other dogs and people. • If your dog shows signs of reactivity, fear, or aggression, we may recommend 1 to 1 training instead. • Puppies must be vaccinated according to your vet’s guidance or titre tested. • Dogs who are ill, injured, or in season should not attend group classes. Owner Responsibilities • Owners must supervise their dog at all times. • Please keep your dog on lead unless instructed otherwise. • Bring plenty of high value treats, a suitable harness or collar, and a lead (no retractable leads). • You are responsible for your dog’s behaviour and safety throughout the class. Weather & Class Changes • Outdoor classes may be rescheduled in extreme weather for safety. • If we need to cancel a class, you will be offered an alternative date or a refund for that session. Photography & Media • We may take photos or videos during classes for training records or marketing. • If you prefer not to be included, please let us know before the course begins. Health & Safety • Please inform us of any medical or behavioural concerns relating to your dog before the course starts. • Owners must follow trainer instructions to ensure a safe environment for all participants.

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