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Privacy Policy

Last updated: 17/7/26

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At Chaplin’s Dog School, your privacy matters. This Privacy Policy explains what personal information we collect, how we use it, and your rights under the UK GDPR and the Data Protection Act 2018. By using our website or services, you agree to the practices described here.

Information We Collect

Information you provide directly

  • Your name

  • Email address

  • Phone number

  • Home address (if relevant for home visits)

  • Your dog’s name, age, breed, behaviour history

  • Booking details and payment information (processed securely by third‑party providers)

Information collected automatically

  • IP address

  • Browser type and device information

  • Cookies and usage data (see section on Cookies)

How We Use Your Information

We use your information to:

  • Respond to enquiries

  • Manage bookings and provide dog training services

  • Send appointment reminders or service updates

  • Improve our website and customer experience

  • Maintain records for legal and tax purposes

  • Send marketing emails only if you opt in

We never sell your data.

Legal Basis for Processing

We process your data under:

  • Contract – to provide dog training services

  • Consent – for marketing communications

  • Legitimate interest – to improve services and website functionality

  • Legal obligation – for accounting and tax records

How We Store and Protect Your Data

Your information is stored securely using password‑protected systems and reputable third‑party tools. We keep your data only as long as necessary for the purposes outlined above.

Sharing Your Information

We may share your data with:

  • Payment processors (e.g., Stripe, PayPal)

  • Scheduling or CRM tools (e.g., Calendly, Acuity)

  • Email marketing platforms (only if you opt in)

  • Professional advisers (accountants, legal advisers)

We do not share your data with advertisers or unrelated third parties.

Cookies

Our website may use cookies to:

  • Improve site performance

  • Analyse traffic

  • Remember your preferences

You can disable cookies in your browser settings.

Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Withdraw consent at any time

  • Object to certain types of processing

  • Request data portability

To exercise these rights, contact us at [your email].

Children’s Privacy

We do not knowingly collect personal data from children under 16 without parental consent.

Links to Other Websites

Our website may contain links to external sites. We are not responsible for their privacy practices.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page.

Contact Us

If you have questions about this Privacy Policy or your data, contact:

Chaplin’s Dog School Email: ... Phone:

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